Property/Dwelling Damage Claims
We do our very best to protect your belongings and property during every move. If something is damaged or goes missing, our claims process is designed to be straightforward.
Please complete the form below to begin the claim process for Damage to the Dwelling (House or Building).
To help us assess your claim efficiently:
Fill out all required fields.
Upload clear photographs of the damage, including:
- A close-up of the affected area.
- A full view of the entire area for context.
Indicate whether the damage occurred at the origin or destination and confirm the address.
Property Damage Protection Fee
The Property Damage Protection covers the cost to repair up to $500 for damages to your dwelling sustained during the delivery of our services, unless the damage is a result of Difficult Access Exceptions.
Eager Beaver Moving Inc. reserves the right to contract professional trades for repairs when necessary. However, as these services depend on subcontractor availability, we cannot guarantee immediate scheduling. In most cases, we recommend that customers arrange their own trades to provide quotes and complete the repairs. Reimbursement will be issued once repair documentation is provided.
Next Steps
Once your form is submitted:
- Our Claims Team will review your information.
- We will investigate with the moving crew involved.
- We will contact you with updates or next steps.
We endeavour to address claims as quickly as possible. To ensure a fair and thorough investigation, all damage claims must be reported within 48 hours from the date of delivery at the destination or within a reasonable time frame, as outlined in your contract.
We appreciate your patience as we follow this process thoroughly.