Furniture Damage Claims
We do our very best to protect your belongings and property during every move. If something is damaged or goes missing, our claims process is designed to be straightforward.
Please complete this form to submit a claim for damage to furniture or items.
Please complete this form to submit a claim for damage to furniture or items.
Note: If the damage is to the property itself (walls, floors, doors, etc.), please complete the Dwelling Damage Claim Form.
To help us assess your claim efficiently:
Fill out all required fields.
Upload clear photographs of the damage, including:
- A close-up of the affected area.
- A full view of the entire item for context.
For larger items, please include approximate dimensions.
Coverage
Your coverage is defined by the valuation option selected on your Estimate and the limited liability clause outlined in your Moving Contract.
These documents were provided before your move and form the basis for evaluating your claim.
Next Steps
Once your form is submitted:
- Our Claims Team will review the information.
- We will investigate with the moving crew involved.
- We will contact you with updates or next steps.
We endeavour to address claims as quickly as possible. To ensure a fair and thorough investigation, all damage claims must be reported within 48 hours from the date of delivery at the destination or within a reasonable time frame, as outlined in your contract.
We appreciate your patience as we follow this process thoroughly.