Missing Item Claim
We do our very best to protect your belongings and property during every move. If something is damaged or goes missing, our claims process is designed to be straightforward.
Please complete this form to report any missing items from your move.
Please complete this form to report any missing items from your move.
Reports made within 48 hours give us the best chance to inquire with the crew who facilitated your services while details are fresh. Please ensure you have opened and carefully gone through each box as items often reappear once everything is opened. If something is still missing, tell us right away.
To help us assess your claim efficiently:
- Fill out all required fields.
- Provide as much detail as possible about the missing item(s).
Coverage
Your coverage is defined by the valuation option selected on your Estimate and the limited liability clause outlined in your Moving Contract.
Next Steps
Once your form is submitted:
- Our Claims Team will review the information.
- We will investigate with the moving crew involved.
- We will contact you with updates or next steps.
We endeavour to address claims as quickly as possible. To ensure a fair and thorough investigation, all claims must be reported within 48 hours from the date of delivery at the destination or within a reasonable time frame, as outlined in your contract.
We appreciate your patience as we follow this process thoroughly.
