What is your cancellation policy?
Regarding our cancellation policy, we’re pretty reasonable and understand that things happen, especially when it comes to getting possession of a newly built or renovated home. So, there’s really no penalty per se, we just appreciate as much notice as possible, and not the night before or morning of the move. With that said, at peak times we reserve the right to take a non-refundable deposit for booking our services on those dates, as in the event of a last minute cancellation it can be difficult to find another person to take that spot and it results in lost revenue at a peak time of year. Moving companies often have to earn a large percentage of their annual revenues in small periods of time due to the nature of the moving business, so booking a prime day and then cancelling last minute can be quite harmful to the business.