Frequently Asked Questions

If you want to save time and money, you can disassemble your furniture yourself before our arrival. However, our skilled movers offer furniture disassembly services as part of our standard package, with no additional charge per item. This includes bedframes and other bulky items.

Yes, we recommend emptying your drawers before the move. This helps to prevent any damage to the furniture and makes the moving process easier and safer.

We advise you to transport your valuables, such as jewelry, important documents, and personal items, yourself. This ensures they are secure and accessible.

Yes, liquids should be packed in sealed containers and placed in a waterproof bag or box to prevent leaks. It’s also a good idea to label these boxes clearly and inform your moving team about them.

Remove bulbs and pack them separately. Wrap the lamp base in bubble wrap or packing paper and place it in a sturdy box. Lamp shades should be packed in separate boxes, using packing paper to protect them.

Artwork should be packed using specialty boxes designed for pictures and mirrors. Wrap each piece in bubble wrap and secure it with packing tape. For valuable or fragile pieces, consider using a custom crate. Picture cartons can be purchased from our shop or brought on the day of the move. 

Items that shouldn’t be packed include hazardous materials (like paint, gasoline, and chemicals), perishables (such as food), and personal or sentimental items that you prefer to keep with you during the move.

Yes, you can pack your own boxes. Just ensure that they are securely sealed and properly labelled. If you need packing materials, check out our shop!

Yes, you can use your own packing supplies. Just make sure they are sturdy and suitable for the items you’re packing.

Yes, we offer a range of packing materials for sale, including moving boxes, packing paper, bubble wrap, and more. Visit our shop to purchase your moving supplies.

Absolutely! Our professional packers can handle the packing for you, ensuring your belongings are properly protected and organized for the move.

Clear pathways, secure pets, and ensure that any items not being moved are clearly marked or set aside. You should also remove any obstacles that could hinder the moving process. In winter conditions, please ensure driveways and walkways are cleared of snow and ice. 

Clean and disconnect all appliances. For refrigerators and freezers, defrost and dry them thoroughly. Secure any loose parts and pack them separately. We recommend you refer to the manufacturer’s manual for detailed instructions.

Plants are sensitive to temperature changes and handling. If possible, transport them in your vehicle. Otherwise, inform us in advance so we can take special care of them.

On moving day, keep pets in a safe and quiet place, away from the moving activity. Consider arranging for a pet sitter or keeping them in a separate room to reduce stress for both the pets and the movers.

You can donate, sell, or dispose of unwanted items before the move. If you need assistance, we can provide recommendations for donation centers and disposal services.

Yes, you can reschedule your move. We require 48 hours written notice to reschedule your moving services. Your deposit will be applied to the rescheduled service date. Please contact us as soon as possible to make the necessary arrangements. We’ll do our best to accommodate your new schedule.

Yes, we offer short-term and long-term storage solutions to accommodate gaps in possession dates. Your items will be securely stored until you’re ready for delivery.

We can provide storage options for your belongings if your new home isn’t ready. Our secure storage facilities ensure your items are safe until you’re ready for them.

Yes, we can accommodate last-minute moves. Contact us immediately, and we’ll do our best to schedule your move as soon as possible.

We understand that some moves are time-sensitive. Let us know your schedule, and we’ll work with you to ensure everything goes smoothly within your timeframe.

Yes, we offer evening and weekend moves to accommodate your schedule. Contact us to discuss availability and scheduling.

Yes, we can handle moves during holidays, subject to availability. Reach out to us to plan your holiday move in advance.

At Eager Beaver Moving & Storage, we provide several options to ensure your belongings are protected during your move:

• Basic Liability Coverage (Included): We offer basic liability coverage at no additional cost, providing standard protection for your items as required by law.
• Valuation Protection Options:
  • Released Rate Liability (Free): This basic coverage is included at no extra charge, offering protection at $0.60 per pound per article as regulated by the Transportation Act.
  • Deluxe Value Protection: Enhanced coverage at $5.00 per pound per article with a $250 deductible.
  • Premium Value Protection: This is our highest level of protection, at $10.00 per pound per article and a $450 deductible.
• Additional Insurance: We recommend exploring additional insurance options through your home insurance provider to cover items not included under our Valuation Protection for more comprehensive coverage.

Choosing the right coverage depends on the value of your belongings and your comfort level with risk. For detailed information, please refer to your Moving Contract’s official Terms and Conditions.

We offer Valuation protection – a limited liability coverage for your items during the move. Please note that this isn’t insurance. We recommend checking with your home insurance provider to see if moving coverage is included or can be purchased for added protection. Let us know about any valuable items so we can take extra precautions during your move.

Valuation Protection is a type of coverage that determines the level of liability we assume for the value of your belongings in case of damage or loss during the move. We offer different levels of valuation protection, and we can help you choose the one that best suits your needs.

For high-value items, we recommend checking with your home insurance provider to see if you have moving coverage or can purchase additional coverage. This ensures your valuable items receive the highest level of protection. Additionally, please inform us about items of extraordinary value so we can take extra precautions during the move. We also offer two Valuation options for added peace of mind: Delux Protection and Premium Protection.

Yes, there are certain items we do not move, including hazardous materials such as chemicals, paint, and gasoline. If you are uncertain whether an item can be moved, please don’t hesitate to ask.

We use high-quality packing materials and specialized equipment to protect your belongings. Furniture is padded and wrapped to prevent damage, and we use floor runners and door jamb protectors to safeguard your home. Our professional movers are trained to handle all items with care and precision.

Fragile items should be packed with extra care. Use plenty of packing paper or bubble wrap to cushion each item, and pack them in sturdy boxes labeled as “Fragile.” We also offer professional packing services to ensure your fragile items are properly protected.

If any of your items are damaged during the move, please notify us immediately or within 48 hours so we can begin the claims process. We have a dedicated claims team and strive to resolve claims quickly. For the best response, please send an email to service@eagerbeavermoving.com. We will work with you to assess the damage and provide appropriate compensation based on the level of liability coverage or valuation protection you have chosen.

While we handle all items with care, we cannot assume full responsibility for boxes packed by customers. To ensure your belongings are adequately protected, we recommend using professional packing materials or our packing services.

If any issues arise during the move, our team will address them promptly. We are committed to providing excellent customer service and will work with you to resolve any problems. Please contact us immediately if you have any concerns during the move by calling 780-434-1100.

Refundable Deposit: Your deposit is refundable if you cancel or reschedule your move with at least 72 hours’ written notice. A merchant processing fee will be deducted to cover transaction costs.

Less Than 72 Hours Notice: If you cancel or reschedule less than 72 hours before your move, your deposit is non-refundable but can be applied to a rescheduled date. (Refer to your Moving Services Contract).

Less Than 24 Hours Notice: Cancellations made less than 24 hours before the move date will result in the minimum job hours being charged to your credit card, as outlined in your Estimate and Moving Contract.

Yes, it’s very helpful if you can be there at the start and end of the move. Being present at the beginning allows you to guide our team and clarify any special instructions. At the end, you can do a final walkthrough to ensure everything has been moved and nothing is left behind. Your presence helps us ensure everything goes smoothly and according to your preferences.

While we appreciate your willingness to assist, our professional movers are trained to handle the heavy lifting and logistics of the move. Your primary role is to supervise and provide guidance. For safety and insurance reasons, we prefer that you let our team manage the physical aspects of the move.

If you cannot be present, you can designate a trusted person to be on-site during the move. Please inform our team in advance so we know who to expect and ensure they are prepared to oversee the process and address any questions.

Unfortunately, our insurance only covers our employees and your goods so we are not able to take additional passengers.

Our experienced movers use strategic loading techniques to maximize space and ensure the safe transport of your items. Heavy items and furniture are loaded first, followed by boxes and smaller items. We secure everything with straps and padding to prevent shifting during transit.

Our team may take short breaks during the move, especially for longer jobs, to stay refreshed and maintain high levels of efficiency and care. Breaks are typically brief and scheduled to minimize any impact on the overall moving process.

Should unforeseen circumstances extend the duration of your move, we will notify you immediately and provide an updated anticipated completion time. Our priority is to carry out your move safely and efficiently, even if it requires more time than originally planned.

Yes, we can help remove TVs from the wall as part of our moving services. However, we recommend removing them prior to the move. Please inform us in advance so we can bring the necessary tools and ensure our movers are fully prepared for this task.

Yes, our team can reassemble your furniture upon arrival at your new home. This includes putting together items like bed frames, tables, and shelving units. Let us know in advance which items require reassembly so we can plan accordingly.

We take great care to protect your home during the move. We use floor runners to prevent scratches and dirt on your floors, and door jamb protectors to avoid damage to door frames. Additionally, we wrap furniture in padded blankets to prevent any marks or scratches on walls and other surfaces.

Our team handles moves in various weather conditions, including rain, snow, and extreme heat. In extreme temperatures, our movers may need extra breaks to stay hydrated in the heat or to warm up in the cold. Safety is our top priority, so we may reschedule the move if weather conditions are deemed too hazardous.

Yes, we can accommodate moves that involve delivering items to multiple locations. Whether you’re moving some belongings to a storage unit or dropping off items at different addresses, we can plan and execute these moves efficiently.

Yes, we can help move items within the same building. If you’re relocating to a different floor, our team can handle these internal moves with ease.

After the move, we can take care of removing any trash or old packing materials. We aim to leave your new home as clean and clutter-free as possible. If you prefer, we can also leave the packing materials with you for future use. Let us know your preference, and we will ensure it’s taken care of.

We recommend transporting plants in your vehicle if possible to ensure their safety and comfort. If you choose to have us move them, please inform us in advance so we can take extra precautions.

Yes, we can move large items like pool tables and hot tubs. These items require special handling and equipment, so please let us know in advance to ensure we are prepared for the task.

Absolutely, we have the expertise and equipment to move upright pianos safely. For grand pianos, we can recommend a specialized piano mover to ensure safe transportation.

We handle fragile items with the utmost care. Each item is wrapped in protective materials, such as bubble wrap and padded blankets, and packed securely in sturdy boxes to prevent damage during transit. Our team is trained to handle delicate items with precision.

Yes, we can move specialty items like exercise equipment. These items often require disassembly and reassembly, which our team can handle. However, it is recommended that large or complex items be disassembled prior to the move to save time. Inform us of any large or complex pieces so we can prepare appropriately and ensure a smooth moving process.

Yes, we can move outdoor furniture. However, winter conditions may freeze items to the ground, in which case we may not be able to move them.

Yes, we use a variety of special moving equipment, including four-wheel dollies, ramps, and padded blankets, to ensure the safe and efficient transport of your belongings. Our equipment helps us handle heavy and bulky items with ease.

Yes, we sell wardrobe boxes to make moving your clothes easy and efficient. These boxes come with a hanging bar, allowing you to transfer your clothes directly from your closet to the box without folding. Additionally, wardrobe boxes can be rented and brought by the moving crew on the day of the move for your convenience.

Yes, we can dispose of unwanted items and make stops along the way, such as at donation centers, storage units, or other locations. Let us know in advance to include them in the job details and estimate. Note that some items may incur an eco station fee.

Yes, we offer storage solutions for your belongings. Whether you need short-term or long-term storage, we offer secure options to suit your needs. Choose from our portable storage or our indoor vaulted storage, which is climate-controlled for added protection.

Costs are calculated based on several factors, including the size of your move, the distance between locations, the time needed, and any additional services you require (such as packing, storage, or specialty item handling). We provide a detailed and transparent estimate. Please refer to the Pricing page for more details on our estimate process.

Yes, we offer flat-rate pricing for certain types of moves. Flat rates can provide peace of mind by giving you a clear, upfront cost. Contact us to discuss your specific needs and see if a flat rate is the best option for you.

Nope! All costs are clearly itemized on our estimates. We welcome all questions. If you’re not sure about something – we are happy to explain!

Our hourly rate includes the time spent by our professional movers from the start to the finish of your move. This covers the loading, transportation, and unloading of your belongings, as well as the use of our moving equipment and protective materials like blankets and dollies.

As most of our moves are local, we charge by the hour. This approach accurately reflects the work involved and saves time and costs associated with weighing shipments. Please refer to the Pricing page for more details on our estimate process.

Travel time is included in the cost calculation. This includes the time it takes for our team to travel from our facility to your starting location, between your old and new locations, and back to our facility.

A fuel surcharge will be added. This surcharge helps cover the cost of fuel and is included in the estimate details provided during your consultation.

Yes, moves scheduled during weekends or peak times may incur additional charges due to higher demand. We recommend booking your move well in advance to secure the best rates and availability.

Yes, we require a deposit to secure your moving date and time, which will be deducted from your total moving cost. All payments, including dates and amounts, are listed at the bottom of your invoice.

Refundable Deposit: Your deposit is refundable if you cancel or reschedule your move with at least 72 hours’ written notice. A merchant processing fee will be deducted to cover transaction costs.

Less Than 72 Hours Notice: If you cancel or reschedule less than 72 hours before your move, your deposit is non-refundable but can be applied to a rescheduled date. (Refer to your Moving Services Contract).

Less Than 24 Hours Notice: Cancellations made less than 24 hours before the move date will result in the minimum job hours being charged to your credit card, as outlined in your Estimate and Moving Contract.

Payment is due upon completion of your move. We provide a detailed invoice outlining all charges, and payment can be made directly to the moving team or via our office.

We accept various payment methods, including credit cards, and debit cards. Please inform us of your preferred payment method when scheduling your move to ensure a smooth transaction.

Yes, we offer unpacking services to make your transition into your new home as smooth as possible. Our team will carefully unpack your belongings, place them in designated areas, and remove any packing materials, so you can start enjoying your new space immediately.

Absolutely! We offer a range of follow-up services, including additional unpacking assistance and furniture assembly.

Yes, we provide both short-term and long-term storage solutions in our secure, climate-controlled facility. Whether you need to store your belongings for a few days or several months, we have flexible indoor and portable container options to suit your needs.

Your satisfaction is our top priority. If you’re not completely satisfied with any aspect of your move, please get in touch with our customer service team immediately by emailing service@eagerbeavermoving.com. We’ll work to address your concerns and find a resolution that meets your expectations.

We value your feedback and use it to improve our services. After your move, you’ll receive a follow-up email with a link to a feedback form. You can also leave a review on our Google Business or social media pages. Your input helps us continue to provide top-notch moving services.