CONTRACT TERMS AND CONDITIONS

(1) SECTION 1 OF CONTRACT TERMS AND CONDITIONS.

DEFINITIONS

For the purposes of this Contract for Moving Services, the following terms will mean:

“Carrier” means Eager Beaver Moving or any of their agents contracted to move the Items; “Contract for Moving Services” or “Contract” means this contract and all documents attached hereto, including any documents declaring the values of the Items or providing an inventory/itemization of the Items; “Item” or “Items” means any household items, property, goods or articles that the Shipper has hired the Carrier to move pursuant to the terms of this Contract for Moving Services; “Origin” and “Destination” mean the respective addresses specified by the Shipper, on the first page of this Contract for Moving Services; and “Shipper” means the owner of the Items or their representative or agent, as identified on the first page of this Contract for Moving Services.

LIABILITY 

THE CARRIER WILL NOT BE HELD LIABLE FOR ANY OF THE FOLLOWING:

  • Contents of Shipper packed Items, including but not limited to cartons, bags, dressers, suitcases, chests or other similar items, unless the contents of said Items are themselves Itemized and inventoried at the Origin and unpacked at the Destination by the Carrier or their agent at the time of delivery;

  • From an act, omission, or order of the Shipper;

  • For loss or damage caused after the Items have been delivered to or receipted for by the Shipper;

  • Loading Items from (or rendering any services at) a place or places at which the Shipper is not present, said Items shall be loaded at the risk of the Shipper before loading;

  • Fragile Items that are not professionally crated by the Carrier, including but not limited to mirrors, marble, glass/crystal, ceramics, lamps, shades, televisions, artwork, statues and other similar items, unless agreed to in writing pursuant to this Contract for Moving Services under special instructions;

  • Damage to the mechanical, electronic, or other operations of televisions, radios, stereos, clocks, computers, appliances, musical instruments, or any electronic equipment or similar Items, irrespective of who packed or unpacked such Items;

  • Damage of any kind to pressboard/particle/waterboard furniture, faux/synthetic/artificial leather,wicker furniture or to veneer/ lacquer finishes of furniture;

  • A defect or inherent vice of the Item, including structural integrity and susceptibility to damage because of atmospheric conditions such as changes in temperature, humidity or weather conditions;

  • Acts of God, including, but not limited to rain, wind, flood, hail and/or sun damage, terrorism, contamination, strikes, acts of war, riots;

  • Ordinary wear and tear, mold, mildew, termites, rodents, moths, bed bugs, and other insects;

  • Spoilage, deterioration, contamination, freezing, rusting, extremes of temperature, shrinkage, evaporation, loss of weight, changes in color, flavor, finish or texture;

  • Damage to any driveways or utility lines such as telephone lines, internet lines, fiber optics cables or any telecommunication lines when the Carrier is instructed to drive past the curb line by the Shipper, regardless of whether that is at the Origin or Destination;

  • Perishable Items including but not limited to foods and plants; and

  • Loss, death or injury of pets.

THE CARRIER’S LIABILITY IS LIMITED AS FOLLOWS FOR:

Items having a replacement cost of Five-Thousand Dollars ($5,000) or more will be limited to the maximum valuation as per the coverage option chosen pursuant to this Contract for Moving Services, such items must be identified to the Carrier by the Shipper prior to handling and itemized under the special instructions section of this Contract for Moving Services; This includes but is not limited to:

Any documents, tickets, deeds, manuscripts, blueprints, plans, specifications, or other valuable papers. Any jewels, jewelry, gems, precious metals, gold, silver or platinum, watches, precious stones, furs or garments trimmed with fur, currency, money, bullion, bonds, notes stock, stock certificates, revenue or any other similar Items. Sets or matched Items, the liability shall be limited to repair or replacement, whichever is less, of the lost or damaged items only, and shall not extend to repair, replacement, or recovering the entire set, but in no event to exceed the released or declared value as indicated.

(2) SECTION 2 OF CONTRACT TERMS AND CONDITIONS.

REFUSAL TO MOVE

The Carrier reserves the right, at its sole discretion, to refuse the transportation of any items. If it is determined that moving an item poses a risk of damage to the item itself or the surrounding property, the company may refuse to transport such item unless the customer signs a damage waiver, thereby releasing the company from any liability to the item or the property. Additionally, items that are not adequately packed or crated for transport may also be subject to refusal. Failure to report items on the inventory may result in the refusal to transport such additional items if moving them is anticipated to cause delays affecting the company’s ability to service another client on the scheduled day.

HAZARDOUS CONDITIONS

For health and safety, we reserve the right to refuse services in areas that exhibit hazardous conditions, including but not limited to mold, unsanitary environments, infestations of rodents or bedbugs, and similar detrimental conditions. Failure to disclose such conditions upon booking will result in the forfeit of any deposit and the customer being liable for a minimum service charge. The client may reschedule moving services once the affected area is cleared of such hazards.

HARMFUL ITEMS

Any party, directly or indirectly, tendering to the Carrier any explosives or dangerous goods without previous full written disclosure to the Carrier of their nature and/or danger shall be liable for and indemnify the Carrier against all loss or damage caused by such goods, and such goods may be warehoused at Shipper’s risk and expense or destroyed without compensation.

DIFFICULT ACCESS EXCEPTIONS

If an area is difficult to enter or exit from, any items being moved from the said area by the Carrier and the property damage that may be incurred due to this difficulty IS NOT INSURED. The Shipper shall accept all responsibility for any and all damages that may incur to an existing property, such as walls, bannisters, doorways, light fixtures, fans, sprinklers, etc. and all floor coverings, such as rugs, linoleum, wooden floors, laminate, tile, etc. In this instance, any kind of damage to the Item or property is not covered or the responsibility of the Carrier.

RELEASED PROTECTION 

Unless there is a declared value or protection coverage is requested, in writing pursuant to this Contract for Moving Services, the Carrier’s liability is limited to Sixty Cents ($0.60) per pound (lbs) per Item including any contents of that Item with respect to any loss, damage, or delay for any reason whatsoever and regardless of how said loss, damage or delay arose. All of the liability in excess of Sixty Cents ($0.60) per pound (lbs) per Item is solely the Shipper’s responsibility with respect to any loss, damage, or delay for any reason whatsoever. Declared Protection: The Carrier has the right to repair or provide a cash settlement to the current value of any damaged Item or settlement on an appearance allowance up to its current value, based on the valuation option selected by the Shipper.

INCLEMENT WEATHER

The company shall not be held liable for minor soiling of home interiors due to inclement weather, such as rainy or muddy conditions, provided that all reasonable efforts were made to prevent such damage. Customers acknowledge that during adverse weather conditions, some minor soiling may occur despite precautions taken by the company. Therefore, any claims related to minor soiling caused by inclement weather shall not be considered grounds for compensation or reimbursement, provided that the company exercised due diligence in mitigating such risks.

CLAIMS

Eager Beaver Moving Ltd. (“the Company”) shall not be liable for the loss, destruction, or damage to any items tendered, moved, or stored or any part thereof, unless a claim is submitted within forty-eight (48) hours of the completion of moving services.

All claims must be submitted using the applicable online claim form available at eagerbeavermoving.com/claims, or through the website navigation menu under “About.”

Questions regarding the claims process may be directed to: service@eagerbeavermoving.com

Important: A claim is not considered initiated until the appropriate claim form has been fully completed and successfully submitted through the website within the required timeframe. Inquiries or notifications made by email, phone, text message, or any other means do not constitute the initiation of a claim. Customers must complete and submit the appropriate online claim form for a claim to be formally opened and investigated.

CLAIM TYPES

Customers must use the appropriate claim form corresponding to the nature of their claim, as described below.

2.1  Furniture & Item Damage Claims

For damage to furniture or personal belongings, the customer must complete the Furniture & Item Damage Claim Form. Supporting photographs are required, including both close-up images of the specific damage and full-view images of the entire item for context.

There are two categories of item damage claims:

a)  Standard Damage Claim

A Standard Damage Claim applies where damage results in breakage, malfunction, structural compromise, or any loss that significantly impacts the functionality or intrinsic value of an item beyond its external appearance.

Compensation for Standard Damage Claims is calculated in accordance with the Valuation Protection level selected by the customer at the time of booking.

b)  Appearance Allowance Claim

An Appearance Allowance Claim applies to visible damage that affects the aesthetics of an item, such as scratches, dents, or other noticeable marks, but does not meet the criteria for a Standard Damage Claim.

The following limitations apply to Appearance Allowance Claims:

  • Appearance allowance does not apply to concealed damage.

  • Appearance allowance does not apply where damage results from the customer’s improper packing or preparation of items.

  • The decision to grant an appearance allowance is based on visual inspection of the damage. Compensation is determined on a case-by-case basis at the Company’s sole discretion.

2.2  Property Damage Claims

For damage to a residence or building, including but not limited to walls, floors, doors, railings, or fixtures, the customer must complete the Dwelling Damage Claim Form and include clear photographs of the damage.

2.3  Missing Item Claims

For items alleged to be missing, the customer must complete the Missing Item Claim Form and provide as much detail as reasonably possible regarding the item(s) in question.

CLAIM FORM REQUIREMENTS

Each claim form is designed to collect all information required by the Company to open a claim file and properly investigate the circumstances of the alleged loss or damage. This includes:

  • A description of the item or property involved;

  • The nature of the claim;

  • Clear supporting photographs; and

  • Any relevant information regarding how or when the issue was discovered.

CLAIM INVESTIGATION & REVIEW

Upon receipt of a properly submitted claim, the Company’s Claims Team will review the information provided, follow up internally with the moving crew, and contact the customer regarding the status of the claim.

The Company reserves the right to inspect all claimed damage, including concealed and/or external damage to items or property.

The Company does not provide or arrange third-party professionals to perform repairs and reserves the right to reject unreasonable or unsupported repair estimates or invoices.

All claims are investigated to determine the cause and extent of any alleged loss or damage. Liability, if any, will be assessed only where all terms and conditions of this Agreement have been met, including but not limited to any Difficult Access Exceptions, pre-existing damage exclusions, or other limitations set out herein.

DECLARED PROTECTION 

The Carrier has the right to repair or provide a cash settlement to the current value of any damaged Item or settlement on an appearance allowance up to its current value, based on the Shipper selected valuation option.

PROPERTY DAMAGE PROTECTION FEE

The Property Damage Protection Fee is a non-refundable fee added to all residential services to cover the cost, up to $500, to fix any damages to your dwelling sustained during the delivery of our services unless the damage is a result of DIFFICULT ACCESS EXCEPTIONS. Eager Beaver Moving Inc. reserves the right to contract professional trades to complete property damage claim repairs and services.

WASTE/JUNK REMOVAL 

Should disposal of waste or junk be required, additional charges will apply and are to be paid by the shipper at the conclusion of the move.

Call Now Button